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Knowledgebase : General support questions
We don't have backup of your files unless you bought R1 Soft backup solution for your server. This way you can access backup server and restore your files. For more info/pricing please contact our sales department info@dediserv.eu
You can open support ticket via web interface http://dedisupport.eu or via email support@dediserv.eu. Please make sure you have included following details in the support email: - make sure you opened the ticket from registered email - main ip addre...
Please open support ticket with IP of your server and we will inform once it is in rescue mode.
To reboot your server please login to billing panel: http://www.dediserv.eu/clientarea.php and choose your server then please go to the product's details. There you can find reboot button. NOTE: After reboot please give the server at least 5minut...
To reinstall your server please open support ticket. Please specify exactly: - what operating system do you wish - what arch. version 32bit/64bit NOTE: Please remember that we don't have the backup of your files. After reinstall you will lose all y...
If you have network problems please prepare traceroute to your server and from your server to your computer. This way the techs can identify the problem. If it is possible please also provide us with download link to a file which is located on your serve...
Please open new ticket to sales department or via email info@dediserv.eu.
We are sorry but currently we don't provide management services. You need to install software on your own.
Rescue system is special system run from CD or network and it can be very good solution when you damaged your os/filesystem. You can thanks to that mount your filesystem and fix/backup your files.
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