Knowledgebase: General support questions
How to properly open support ticket?
Posted by Marcin Krupinski on 27 September 2010 08:37 AM
You can open support ticket via web interface http://dedisupport.eu or via email firstname.lastname@example.org.|
Please make sure you have included following details in the support email:
- make sure you opened the ticket from registered email
- main ip address of your server
- detailed description of problem
- timeframe when problem occured
Above details will speed up the whole process and then we could then help you asap.